AI has reshaped product discovery, but not the way most predicted. Our research reveals less than 10% of consumers click AI recommendations. Instead, they actively seek out creators and reviewers to validate purchases, trusting these human sources more than AI.
Less than 10% of US online shoppers who use AI tools for product research report clicking AI-recommended links
Nearly 87% discover products on social platforms, blogs, or community sites, then complete their purchase on marketplaces
Marketplace reviews (93.3%), review sites (90.9%), and YouTube reviewers (85.9%) all rank higher than AI assistants (81.5%) in trust
78.1% are neutral or positive about affiliate disclosure, and 62.3% purchase within 24 hours of discovering products through trusted content